Case Study: The Old Station Nursery
Overview
The Old Station Nursery is an established childcare provider with a team of qualified and experienced staff. Working hard every day to create a warm and caring environment for children to grow and thrive, the nursery is renowned for its high standards of care and commitment to continuous improvement.
The early years setting has been in partnership with Connect Childcare since January 2020 and is utilising the Connect management system, iConnect and Parentzone.
Creating a bespoke training manual
Although they have been training their staff on how to best use the software, Old Station Nursery felt it was the time to bolster this with the help of a bespoke training manual, written to fit their processes and ways of working.
To do this, Connect Childcare created a training manual which was developed in three parts: Enquiry Management, Child Lifecycle Management and Operational Lifecycle.
Utilising an agile approach to the project, we delivered the three individual parts of the manual, one at a time, to make the process as simple as possible. To optimise the project’s success, we engaged in weekly calls to check in on progress, which was followed by the creation and distribution of an issues log to address any concerns or problems. We also made sure to prioritise internal discussions and onsite meetings to facilitate a smooth sign-off of the project.
From the initial consultation through to implementation, our team maintained an active line of communication with the nursery staff to listen to feedback and suggestions and ensure that the project was delivered successfully and in a timely manner.
Communicate and connect
At Connect, we are committed to providing the highest standards of customer care and understand the importance of maintaining communication with our clients.
Whether it’s resolving issues quickly or easily integrating essential updates – having access to a dedicated contact at Connect offers many positives for both our clients and our own team. Staying connected means that we can ensure our clients are happy with the solutions and services provided, which in turn, allows them to focus their attention on the learning and development of children in their care.
Building and maintaining relationships across our client base is integral to everything we do – and we love hearing feedback from happy customers!
Speaking about Connect, Donna O’Neill, Connect Implementation & Training Manager from Old Station Nursery said:
“I cannot thank Connect enough for helping us achieve this one-off project. They were on hand to support and guide us from start to finish of the project, keeping us updated every step of the way. We’re very grateful to Stephen, who liaised with us throughout the whole process, took the time to understand our processes and recommend improved steps where the Connect system was able to assist us in a better way.
As our company grows, it’s clear that we benefit from having a dedicated contact in our group for Connect. From helping our users with training and general support to monitoring our helpdesk requests – we are now able to effectively support our teams with all aspects of the products with the help of our dedicated training manual”
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About the Author
Content Marketing Executive at Connect Childcare