Job posted on: 30th November 2020

Customer Success Manager

Job Specification

Due to a newly formed structure and continued business growth, Connect Childcare are delighted to be hiring a Customer Success Manager

Job Purpose / Objective

To increase monthly recurring revenue by managing existing customer accounts. To promote/sell additional Connect Childcare products and services by resolving any business constraints. To exceed agreed targets and maximise all opportunities to close sales.

Essential skills

  • Previous experience of Customer Support
  • An understanding of the Early Years Industry and previous experience of working in Nurseries
  • Demonstrable experience of Nursery Management software would be beneficial
  • Great communication skills
  • Strong people skills
  • Positive ‘can-do’ Attitude
  • Excellent team Worker
  • Proactive problem solver
  • Good organisational skills and time management skills

 Specific Duties / Responsibilities

  • Carry out customer needs analysis to establish business constraints and requirements
  • Promote Connect Childcare’s range of products via consultative online demonstrations
  • Cold call settings to generate appointments
  • Call existing customers to present new products and services
  • Establish prospective customers needs and offer solutions
  • Prepare and distribute quotations
  • Follow-up calls with a view to closing sales
  • Achieve targets as defined by the Company
  • Manage customer accounts, using the available resource within the company to ensure Customer Success and satisfaction
  • Attend trade shows and exhibitions as required
  • Increase sales and average order size by means of cross-selling and up-selling
  • Close sales

General Duties

  • Comply with statutory and company policies and procedures
  • Work collaboratively with all members of the Connect team
  • Keep acquainted with changes in the nursery and childcare industry
  • Attend sales meetings at Head Office or regionally as notified
  • Communicate development and functionality requests as a result of meetings
  • Maintain accurate records of all sales activities, including sales calls, presentations, closed sales and follow up activities using internal database
  • Submit progress reports and monthly management reports

What we offer you

24 annual holidays plus statutory days, day off for your birthday, day off for your Connect anniversary, flexible working, free parking, free drinks and fruit, Cycle to Work scheme, flu vouchers, Bupa health cash plan. Two organised events per year, lunch provided once a month and free onsite Gym.

Share this job
Job Specification
  • Location Nelson, Lancashire
  • Experience Required See spec
  • Salary Competitive
  • Holidays 24 days + bank holidays + day off on your birthday and work anniversary