Job posted on: 10th February 2020

Junior Infrastructure Engineer

Job Specification

Do you want to join a team that provides outstanding leadership, strategic direction and support to some of the best nursery providers in this country and worldwide?

Connect Childcare have been providing Nursery Management Software since 2004 – please see our career page for why you should come and work for us: https://www.connectchildcare.com/careers/

The Role:

Connect Childcare are looking for a Junior Infrastructure Engineer to join their growing team. The purpose of the role is to provide technical support to the Connect business and also to the Connect suite of products to customers.

Essential Requirements and Experience:

  • Experience of Microsoft desktop and MS Windows Server
  • Knowledge of Networking and network troubleshooting
  • Knowledge of Linux and Mac OS
  • Experience of MS SQL Server, Backup and Restore.

Desired Skills & Experience:

  • Exposure to Web Software Deployments
  • Basic knowledge of AWS
  • Interest in Docker, Jenkins (CI/CD)
  • ITIL Foundations certification
  • Microsoft or Cisco Certification

Role Responsibilities:  

  • Build and configuration of internal client devices and servers to specific security guidelines
  • Manage queries/tickets promptly and offer solutions within agreed SLA
  • Troubleshooting internal customer issues
  • Ensuring security policies are adhered to
  • Out of Hours on Call rota
  • Monitoring of systems – alerts/ incident/ problem and capacity management
  • Upgrade customers to the latest releases of our software
  • Maintain software deployment tools and technologies
  • Deployment of latest web application, route to live environment
  • Set up local customer installations
  • Responsible for providing backups to the Support Team to help resolve queries
  • The testing and running of SQL scripts
  • Migration of data into customers databases
  • Troubleshoot customer issues
  • Responsible for keeping technical documentation up to date
  • Work collaboratively with all members of the Connect team
  • Other reasonable duties, as required by the post’s line manager.

Salary / Benefits Package

  • Flexible working
  • Competitive salary (dependent upon experience)
  • Workplace pension
  • Bupa Health Cash Plan
  • 24 days holidays + 8 Statutory Bank Holidays
  • Day off for your birthday and Work Anniversary
  • Free onsite parking at Head Office
  • Free onsite gym
  • Fresh fruit and drinks on site
  • Cycle to Work Scheme
  • Two organised social events per year
  • Lunch provided once a month
Strictly no agencies please.
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Job Specification
  • Location Nelson, Lancashire
  • Experience Required Entry-level
  • Salary Competitive
  • Holidays 24 days + bank holiday + day off on your birthday