Working in partnership with our nurseries since 2004

Privacy Policy

Connect Childcare Privacy Policy

This privacy policy is applicable to this website and all marketing communication. This policy does not cover personal data for contacts within our products such as parents, children and your own employees. However, employees who sign-up to any marketing communications are included within this Privacy Policy but their data will be kept separate. 

Please be advised that data pertaining to nursery data such as child data, parent data, staff data or any other data related to our products is not covered by this policy. 

By accessing and using this website or consenting to any marketing communications, you hereby agree to the terms of this Privacy Policy.

Personal information

We currently collect the following types of personal data, depending on how you use our website and what marketing communication you sign up to. If you are simply visiting this website, we will collect information about your computer and about your visits to and use of this website including geographical location, browser type/version, operating system, referral source, length of visit, page views and website navigation paths is defined as personal information. 

We use the HubSpot CRM system to analyse website traffic but this is aggregated data and will not uniquely identify you. We also use Zendesk as our choice of customer support management. This is used to provide helpdesk support to our customers. If you are in the process of purchasing software or finalising a quote we will also use Zapier to process your data. Zapier is an integration and is used to send any quotations to HubSpot. 

Some of our marketing will involve webinars and conferences which involve Zoom Video Conferencing. We will use this data for registrations and for further marketing communications. This will require you to explicitly consent to any conferences/webinars. By signing up for any Zoom conference calls or webinars, you agree to this Privacy Policy. 

If you sign-up for any of our marketing communications or contact us via the contact forms or via email, we may collect, in addition to the above, details regarding your name, contact details and email address. We may use a third-party application called Typeform on our website to facilitate this. We may use this information to respond to your requests or to contact you to inform you of new products, services or promotions we may offer.

Unless compelled by applicable legislation, we will not provide this information to a third party without your permission, except as necessary to fulfil your requests, manage interactive customer programs or are required to for legal reasons. 

You also hereby grant to Connect Childcare the right to exchange any information provided by you between Connect Childcare’s affiliates for the purposes mentioned before.

Security

Please note that while there are always risks associated with providing personal data, whether in person, by phone or over the Internet, Connect Childcare will strive to ensure your data is as secure as possible. 

Connect Childcare has endeavoured to take appropriate measures to prevent and minimise risks of unauthorised access to, improper use and the inaccuracy of your personal information.

Data Storage

We store any personal information on secure encrypted servers. This data is kept either within the UK, on our servers or via our Customer Relationship Management software which is stored in the US. Data pertaining to customer support (i.e. Zendesk) is stored in Frankfurt and Ireland (for backups). We regularly review the suitability of storing your data in these locations. 

As mentioned above HubSpot is used to store company personal data for marketing purposes only. Data pertaining to our products are not stored in HubSpot e.g. child data or parent data. 

Data used in our third-party applications are stored as shown below: 

Third-Party Application Data Stored
Zendesk  Frankfurt, Ireland (Backups)
HubSpot US
Typeform US, Frankfurt (Backups)
Zoom UK, US
Zapier US

Your data is retained within our systems depending on your relationship with us. If you have signed up to our marketing communications, your data will be retained for at least 3 months after which the suitability of holding your data is reviewed. For Zapier, data is deleted once the quotation has been passed to HubSpot – usually within one working day. 

Cookies

Our website uses cookies. A cookie is a file that contains an identifier sent by a server and stored by a browser. 

If you do not wish to receive cookies or want to be notified of when they are placed, you may set your web browser to do so, if your browser so permits, but this may affect how you view both our and other websites.

Minors

No information may be submitted to Connect Childcare by persons under the age of 18 without the consent of a parent or legal guardian, nor may persons under the age of 18 make purchases or other legal acts on this website without such consent, unless permitted by applicable legislation.

Third-Party Websites

Our website may include hyperlinks to, and details of, third party websites. We have no control over, and are not responsible for, the privacy policies and practices of any third parties.

Your Rights as a Data Subject

Under Data Protection law, you have the following rights: 

Right of access – You have the right to ask us for copies of your personal information. 

Right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Right to erasure – You have the right to ask us to erase your personal information in certain circumstances. 

Right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

Right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at dpo@connectchildcare.com if you wish to make a request.

Data Protection Registration

We are Connect Software Solutions Ltd T/A Connect Childcare, registered in England & Wales under registration number 05162098, and our registered office is 9 Winckley Square, Preston, PR1 3HP.

Our principal place of business is at Foundations House, Lomeshaye Industrial Estate, 16 Lindred Road, Nelson, BB9 5SR 

You can contact us:

By post, using the Nelson postal address given above

Using our online form

By telephone on 01282 507 945

Contacting the ICO

If you have any concerns about how we use your data, please contact us via the following email dpo@connectchildcare.com

If you are unsatisfied with how we have managed your data, you can make a complaint to the ICO via the following contact details: 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

 

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