If your child’s nursery has started using ParentZone you will receive an email to your registered email address to invite you to access ParentZone. 

Please make sure your nursery have an up to date email address for you. 

When you receive the email, click on the link in the email to activate your account

• Input your child’s DOB
• Create a password

Download the App

You can download the app for ParentZone on both Android and iOS(Apple) devices. Just head on over to the respective app store and search for ‘ParentZone’.

Once downloaded, open your App and enter your email address and new secure password.

Accessing your ParentZone Menu

Access the menu on the left-hand side, here you will find:

• Timeline – Have access to a timeline of daily events and observations. Filter the timeline. 
• Gallery  – Access all of the photos which have been published to your child’s account.
• My Children – Access your child’s profile.
• Bookings – Monthly/weekly calendar of bookings, request/edit bookings for your child.
• Communications – Access to all of the different communications which have been sent from the nursery.
• Finance Screen – View historic bills/invoices from the nursery, pay bills.
  

If you click the drop-down next to your name, you will find:

• Your profile – Update your contact details.
• Settings – Reset your password, switch on face/fingerprint ID log on. Set your secret questions, adjust your session timeout.
• Give Feedback – Fill out the feedback form and it will be sent straight to our development team. 
• About us – Find the release notes for the ParentZone app.
• Terms and Conditions –
• Log out

*Please note that your nursery may decide not to use this feature of the app so this feature may be restricted or switched off.

You will only be able to see the finance information if your nursery has added you as a bill payer contact.

To view/pay your bills click on the ‘Finance’ tab in the menu to access your finance account. Here you can see any bills, payments and credit notes raised against your account. Click view all transactions to access a breakdown of the invoice/bill/credit note to see a breakdown. Pay your bills As long as your nursery has set up this feature, you can make payments straight from your app to clear any outstanding balances. Simply select the Pay button in the bottom right. Enter the amount you wish to pay. Select the site you wish to make a payment to. Read and accept the T&Cs and select Make Payment. You will be taken to a secure payment screen where you can enter your card details and select Pay Now to send the payment straight over to your nursery.

We are committed to safeguarding and promoting the welfare of children and recognise our responsibility for safeguarding children whilst providing good quality and effective management software for nurseries.

With ParentZone all of your data is super safe.

How safe is my data?

Connect Childcare have the following security procedures in place to ensure that all data on ParentZone is super safe:

• ENCRYPTION

iConnect and ParentZone are protected by industry-standard HTTPS connections using the same security certificate technology used by internet banking. When data is being transferred to or from ParentZone and iConnect it is encrypted using TLS Certificates, so your children’s photos/data are always safe.

• PENETRATION TESTING

Connect Childcare execute weekly industry-standard vulnerability scans against all of their estates and regular training for all of our staff. External application penetration tests are run annually. Rectification of all findings from external penetration tests are actioned immediately.  Connect Childcare currently have no urgent, high or medium vulnerabilities and all other recommendations relating to new best practice are planned into our development sprints throughout the year.

• THREAT INTELLIGENCE TOOL

Connect Childcare operate an automated vulnerability assessment programme which regularly scans all of their systems. It delivers a prioritised list of any critical issues and we ensure any vulnerabilities are patched immediately.  Connect Childcare also uses external IT security companies to test their systems to give an impartial view of our security performance.

• DATA RECOVERY CAPABILITY

Connect Childcare’s disaster recovery plan covers every aspect of their IT infrastructure. If a significant event, such as a cyber-attack or a natural disaster were to take place, Connect Childcare can recover the entire technical environment, including all hosted client data within a matter of hours. Previous tests have proved that we can access all systems, network connections and client databases remotely in just 4 hours.

Who has access to my child’s data?

• Connect Childcare’s policies and procedures fully comply with the GDPR and Data Protection Act 2018.
• Connect Childcare are ISO9001 certified, Cyber Essentials certified and are registered with the Information Commissioner’s Office, complying with strict Data Protection legislation.
• Connect Childcare are members of the Cyber Security Information Sharing Partnership (CiSP), a joint industry and government initiative set up to exchange cyber threat information in real time.

We take safety very seriously. If you have any concerns about the safety of any of our features, please ensure you call us and speak to your support consultant on 01282 507 945.

We regularly update our ParentZone app so please make sure you enable automatic updates with your app store.

If you would like to give us feedback on the app, you can do this by accessing your profile and clicking ‘send feedback’ at the bottom of the page. Alternatively, you can email feedback@connectchildcare.com.

*Please note that your nursery may decide not to use this feature of the software so this feature may be restricted or switched off.

You will be able to see your child’s bookings for the month on the Bookings Tab.

Request Bookings
To add an extra session – select the + icon at the bottom of the screen.

Select the date and the session you would like to request.

You have an option to add any notes if required.

 Once you are happy click on request booking.

This request will be sent to the nursery manager for approval.

We are always improving our systems and release regular updates to ParentZone.

Before you can get excited about all of the brilliant new features coming your way we need to make sure you can access them. 

To get the latest version of ParentZone on your device:

To reset your ParentZone password, please complete the following steps.  

Select forgot password on the login screen

 

 

Enter your email address and click reset password. This will send an email to your ParentZone email address. 

 

 

On the email click on ‘reset your password’.

 

This will open your web browser and you will need to enter (one of) your child’s date of births and a new password. The password must be at least 8 characters long and contain 1 number.

 

 

You will then be able to log into your ParentZone app with your new email and password.

 

A staff member may start a conversation with you regarding an event. You cannot start a conversation.

If they start a conversation with you, you will receive a notification in the top right corner of your app so that you can reply.

Please be aware that this is not likely to be an issue with the app.

This is probably due to the fact that at busy times in the nursery your staff may not have had time to update the nursery accounts yet. 

If you have a query with your bill, please contact your nursery directly.

Got to ‘My Child(ren)’ on the menu, here you can see your child’s details which include permission questions and health and dietary information.

The EYFS helps your child get ready for school as well as preparing them for their future learning and successes.

It provides a framework for the standards that school and childcare providers must meet for the learning, development and care of children from birth to 5.

The EYFS seeks to provide:
• quality and consistency in all early years settings, so that every child makes
good progress and no child gets left behind,
• a secure foundation through planning for the learning and development of each,
individual child, and assessing and reviewing what they have learned regularly,
• partnership working between practitioners and with parents and/or carers, and
• equality of opportunity and anti-discriminatory practice, ensuring that every
child is included and supported.

You can find out more about how your nursery carries out your child’s development by reading the EYFS framework here. 

Whilst using ParentZone, you may notice that some features appear to be missing or certain areas from the Off-Canvas menu do not work as you would expect.

Your nursery may decide not to use certain features of the software so some of the features above may be restricted or switched off.

Your nursery will control what you are able to view within ParentZone so if you are in any doubt about the information that you cannot view in ParentZone, please contact your nursery for help.

Your nursery owns the data which they post for you on ParentZone, as you are their customer, we can’t access your data without their permission.

If you wish to obtain a copy of your child’s Learning Journal, then please contact your nursery who will be able to save it as a PDF and send to you. As part of OFSTED guidelines

Click on ‘communications’ to see all of the different documents which have been sent out to you.

You can resend them to your email address if necessary.

ParentHub is now available in the new ParentZone app or by heading to https://beta.parentzone.me/

Parents can read articles and get activities to keep their little ones busy.

Parents can access the ParentHub through the menu on the left-hand side.

On the ParentHub section, parents will be able to see Home Activities, Nutrition, Recipes, Useful links and Apps.

To view the hub articles, select the Hub at the top of the screen, each article will then display below.

Access your photobox discount via the Gallery Screen on the ParentZone app.

The discount banner will be displayed at the top of the page. Click view discount:

If this banner does not show, you may have dismissed it or your nursery may have switched off Banner Ads.

To access PhotoBox head to the main menu, click on your photo/drown down next to your name. This will show the affiliation link to PhotoBox.

Click this link and order your preferred photo product from the affiliate website. Enter your discount code at the checkout.

Find “Drop Off” in the main menu.

Where a child has bookings for the day, you will see the child’s name and what time they are due in.

Select the “Drop Off” button and add a signature and any notes.

The staff member at your nursery will now need to confirm drop off on their system.

The drop off-screen will now show as “Awaiting verification”.

To pick up a child, the process is pretty much the same. Select the “pick up” button on the drop-off screen.

Add signature and any notes required before sending the pick up for confirmation.

The pick up will now show as “Awaiting verification” until confirmed by a staff member at the nursery.

Click the left hand menu and the drop down button next to your name and then click:

>Settings

>Notifications

Here you can toggle the on/off button for each event and each notification preference.

Choose between email, in-app or push notifications so you never miss a moment again.