I need great customer service.

When purchasing a new software system for your nursery, the ongoing support service you receive is just as important as the software’s features. But many nurseries find that the support they receive from their software provider is just not up to scratch.

Take a look at these comments from Nursery Managers and Owners who were once in your shoes. Click on the images to download the full case studies and find out about the challenges they faced, why they chose Connect Childcare and the impact that Connect’s software has had on their business…

Wee Ones

THE CHALLENGE
"The system we were using was problematic and slow. The support team were not pleasant to work with, often seeming impatient and keen to get us off the phone, so much so we felt we couldn’t ring for help and so our problems worsened"

THE RESULT
"I found the Connect team to be extremely helpful." Above all, their patience was exemplary. I would have no hesitation in recommending this system to similar institutions to our own. It really is a super system and one our whole team enjoys using."

The Cooperative Childcare

THE CHALLENGE
The nursery management software the organisation employed in its early days was quickly becoming unfit for purpose as the business grew.

THE RESULT
“I've always been impressed with the service that Connect provides, their staff are very knowledgeable and supportive, and are continually working to find solutions to any issues that we face. We are now in a period of embedding the system across our estate and Connect are responsive to any enhancements we identify for the future."

Milton Keynes College Nursery

THE CHALLENGE
"We were really struggling with invoices being sent out late and then not being chased up if they were left unpaid. There were too many different people and agencies involved in the management of our nursery which was confusing."

THE RESULT
"We saw immediately how much easier our jobs could become by using Connect Childcare’s software. All of the team are excellent at providing support. If we have ever had any queries or issues, they have been instantly resolved."

After 15 years serving the Childcare Industry, our Support team have the knowledge needed to help you get the most from your new software system.

Our pledge to you...

To be patient and attentive whilst delivering the best possible customer support

To actively gather feedback in order to improve future services, training, products and support

To treat you with courtesy, respect and consideration throughout the support process

To engage proactively so that you fully understand the total value of our products and services

To deliver free unlimited access to our Help Desk and online user guides

Feel free to take a look at other common challenges in the table below to find out how Nurseries like yours have overcome them by adopting nursery management software.

Choosing Nursery Management Software

We understand that choosing a new nursery management system is a huge decision.
This eBook is designed to help you understand your needs and get a system
that is right for you and your business.